Refund policy

At KUALIA.design, we strive to provide the highest quality products and services to meet the needs of our customers. However, we understand that sometimes it may be necessary to make returns or exchanges. Below we detail our return policy to ensure a satisfactory experience for all our customers:

1. Products Eligible for Return:

• Products must be in their original condition, unused and with all original labels and packaging intact.

• Returns will be accepted within 30 days of receipt of the product, as long as the conditions mentioned above are met.

2. Return Process:

• To initiate the return process, the customer must contact our customer service team within the established return period.

• The customer will be provided with the necessary information on how to proceed with the return, including the shipping address and any required documentation.

3. Refunds:

• Once the returned product has been received and processed, the corresponding refund will be processed using the same payment method used in the original purchase.

• Original shipping charges are not refundable, unless the reason for the return is due to an error on the part of KUALIA.design.

4. Products Not Eligible for Return:

• Some products, such as personalized items or perishable products, may not be eligible for return. It will be clearly indicated in the product description if return restrictions apply.

5. Exchanges:

• Product exchanges for a different item are subject to stock availability. The customer will be responsible for any price difference and associated shipping costs.

6. Contact:

• If you have any questions or need help regarding our return policy, please do not hesitate to contact our customer service team. We are here to help you at all times.

At KUALIA.design, we are committed to ensuring the satisfaction of our customers and providing a hassle-free shopping experience. We appreciate your trust in us and hope you enjoy your purchases with us.

Last Updated: 18-Feb-2024